RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the Contract that can be exercised within 10 working days of receiving the purchased goods, in compliance with the provisions of art. 5 of the Decree Law n. 185/99. The Customer must send to Relijewels an e-mail to the address info@relijewels.com which must necessarily be confirmed by registered mail within the following 48 hours, at the following address:
Relijewels via San Pietro 82016 Montesarchio BN Italy.
In the communication of withdrawal, the Customer must always indicate the purchase order number and the identification code of the Products.
The shipment must take place at the following address:
Relijewels via San Pietro 82016 Montesarchio BN Italy.
The Customer must return, at his / her own expense, risk and expenses, to the above address, the Products purchased, intact and complete (including the original packaging), no later than 10 (ten) working days from receipt of the purchased Products. only for the expiration of the aforementioned term of 10 (ten) working days, the Products are considered returned when they have been delivered to the carrier or to the post office. The withdrawal can be exercised for the entire purchased Product and can not therefore be operated in relation to only part of the ordered goods.

Conditions:
The Products must not have been worn, washed or altered and must not show any sign of use.

-Each Product must be returned inclusive of all original packaging and accessories received together with the order that are considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way.
-In the event that the Customer receives defective goods, or that errors occur in shipments by Relijewels, it is required to follow the same instructions above. Relijewels reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for the return of the goods at their premises.
- All returned Products are inspected and must comply with all the parameters listed in the return procedure. Relijewels reserves the right to establish a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all terms and conditions provided by our returns policy.
-Relijewels reserves the right to refuse unauthorized returns. The acceptance of these returns however implies a charge equal to 10% of the value of the returned goods.
- Withdrawal is not allowed for customized products.